Senior Desktop Engineer

Senior Desktop Engineer

 Elmhurst, Illinois

  Long Term Contract

Our client is a global organization, named one of the largest in the Automobile industry! They are rapidly growing and going through a robust digital transformation. The business and senior leadership have put a huge emphasis on technology initiatives and are looking for passionate team members to contribute to the growth and development of the technical environment.

We are seeking a highly motivated, skilled Desktop Engineer to join our clients Infrastructure and Operations  team. The Desktop Engineer will maintain, support, and optimize our organization’s desktop computing environment. The ideal candidate will possess a strong desktop engineering background, excellent communication skills, and be committed to delivering top-notch service. This position requires exceptional customer service, the ability to prioritize effectively, and strong analytical thinking and problem-solving skills. As a senior resource you’ll be owning and supporting the engineering around desktops, desktop applications, endpoint devices, endpoint platforms and security tools.

Expectations of the Role

• Continuously improve user end user experiences through OS and application optimizations, automation, and streamlined processes
• Design and implement unified endpoint management solutions for Windows, and mobile devices using Endpoint Manage tools and best practices
• Perform application packaging, installation, troubleshooting, incident, and request handling
• Manage desktop policies and configurations through Active Directory, Group Policy (GPO), and Azure Active Directory
• Install and set up equipment and hardware/software and performing upgrades when necessary
• Set up, configure, and integrate applications into the desktop environment, ensuring seamless compatibility and functionality.
• Monitor and manage updates and patches for desktop software, ensuring compliance with vendor recommendations and industry best practices.
• Maintain deployment checklists for supported end-user computing devices
• Ensure that all required steps in the deployment process are completed and that all systems meet baseline security requirements
• Develop, test, and deploy images and application packages
• Research complex problems and coordinate with core infrastructure, application teams and vendors for service delivery enhancements, maintenance, and upgrades
• Make recommendations and implement best practices to improve the process of imaging systems
• Coordinate and manage relationships with vendors
• Collaborate with cross-functional teams to troubleshoot and resolve software-related problems
• Diagnose and troubleshoot advanced computer system issues, including operating systems, hardware and software, networking, VPN, connectivity, anti-virus, and other network devices/peripherals, both remotely and on-site
• Create technical documents of implementations, break-fix solutions, etc
• Assist in creating materials for end-user frequently asked questions (FAQs)
• Collect, report on endpoint metrics, and build dashboards to display information
• Design, implement, and maintain an enterprise printer solution

Required Experience

• 5 + years of experience providing IT Infrastructure field support, including troubleshooting hardware, software, and operating systems.
• Windows administration and deployment (10/11)
• MS Office Suite and application support
• Application Packaging and deployment experience
• Familiar with security technologies including device encryption, anti-virus tooling, digital certificates, security polices
• Strong, customer skills and white glove service
• Datto RMM experience is a plus.
• Hands-on experience installing, troubleshooting, and fixing desktops, printers, laptops, and other computers.
• Ability to research solutions and multi-task

Experience with the following technologies a plus!

• Datto RMM
• Scripting (powershell)
• MDM experience a plus!
• Knowledge of VPN support
• Encryption experience
• Certifications (CompTIA A+)