Remote Program Manager

Remote Program Manager

 Remote

  Contract - $60-$80/hr

About the Company

Our client is a prominent Global leader dedicated to delivering exceptional experiences with over 1,000 subsidiaries and affiliated brands. With a commitment to innovation and personalized service, they are seeking a Program Manager to join their team immediately.

We are seeking an experienced and results-driven Program Manager to oversee the execution and delivery of key initiatives within our Commercial Services division. This individual will be responsible for managing cross-functional programs that enhance client service delivery, operational efficiency, and revenue growth. The ideal candidate brings strong leadership, organizational, and communication skills, with a deep understanding of commercial services operations.

Position Summary:

• Lead the planning, coordination, and execution of complex commercial service programs from initiation through delivery.

• Define program scope, goals, success metrics, and deliverables in collaboration with key stakeholders.
• Manage interdependencies between multiple projects and ensure alignment with business objectives.

• Serve as the primary point of contact for internal and external stakeholders across commercial functions (sales, customer support, field services, etc.).
• Foster strong relationships with clients and commercial partners to ensure expectations are met or exceeded.

• Work closely with functional leads to ensure smooth operational execution of services, optimizing workflows and resource allocation.
• Implement process improvements to enhance service quality and reduce operational inefficiencies.

• Identify potential program risks and proactively develop mitigation plans.
• Monitor and resolve program-level issues, escalating when necessary.

• Create and maintain comprehensive program documentation including charters, roadmaps, status reports, and post-implementation reviews.
• Track key performance indicators (KPIs) to evaluate success and inform future strategy.

Minimum Experience:

• 5+ years of program or project management experience, preferably within commercial services, operations, or client-facing roles.
• Proven ability to lead cross-functional teams in a matrixed environment.
• Strong understanding of commercial business models and service delivery processes.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in project management tools (e.g., Asana, Smartsheet, Jira, or MS Project).

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.