Desktop Support Engineer

Desktop Support Engineer

 Chicago, IL

  Contract - $25 - $35/hr

One of the world’s largest manufacturing companies, a provider of consumer and commercial products with offices located internationally, is searching for an IT Support Engineer to join them immediately!

With a pandemic-proof product offering and over 10B in sales, this growing company is expanding their team in Chicago and in need of another hands-on Desktop Support Engineer! This is an opportunity to join a high-volume environment, leveraging all resources to support client and network services.

We are looking for a real expert in Windows 10, Microsoft Office Suite, and End User Technical Troubleshooting. The candidate must be comfortable taking on small projects and have a vested interest in contributing to continual process improvement. This is a great position for a driven, personable individual looking to be a part of a stable and thriving environment!

Required Skills & Experience:

• Must have experience providing IT support to executive leadership and high level staff (hardware and software)
• Office 365 administration (including OneDrive)
• Active Directory experience (adding, removing, managing permissions, group policy, etc.)
• Laptop/Desktop reimaging and installation (hardware and software)
• MS Teams experience required
• Experience with on-prem and cloud server support, troubleshooting, maintenance
• Outlook/Exchange support experience
• Network support and troubleshooting experience
• Familiar with networking concepts (LAN, WAN, TCP/IP, VLAN, Wi-Fi, DHCP, DNS, Ethernet)
• Automation and scripting experience with Powershell or Python is highly valued!
• An ideal candidate will have experience working within a manufacturing environment

Preferred Qualifications:

• 3+ years of professional support experience
• Certifications highly valued
• Experience with ServiceNow for ticketing, documentation, change management, etc.
• RF Scanner support and set-up experience
• Zebra Printer support and set up is a huge plus!
• Ability to communicate professionally with executive level staff

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.