Digital Workplace Experience Manager

Digital Workplace Experience Manager

 Elmhurst, IL

  Direct-Hire - $145,000 - $165,000

About the Company
Our client is a global automotive leader undergoing an ambitious digital transformation designed to modernize operations, enhance collaboration, and redefine the employee experience. Backed by strong executive support, the organization is investing heavily in its digital ecosystem and looking for forward-thinking leaders to help shape the future of work.
If you thrive on strategy, innovation, and people leadership, this is an opportunity to build and scale a modern digital workplace program that touches every corner of the enterprise — from corporate offices to shop-floor environments. This role offers visibility across IT, Operations, and Executive Leadership, with room for significant career growth and impact.

Role Overview
The Digital Workplace Experience Manager leads the strategy, execution, and optimization of end-user technologies and collaboration platforms that drive productivity, connection, and innovation across the organization.

This highly visible, management-heavy role balances strategic vision with hands-on leadership, overseeing teams responsible for end-user computing (EUC), collaboration tools, and digital experience modernization.

You’ll lead the evaluation and rollout of major platforms — including Google Workspace, Microsoft 365, Teams, SharePoint, OneDrive, and Zoom — while driving adoption, standardization, and operational excellence. As the bridge between IT, business units, and end users, you’ll ensure technology is not just functional but transformational, empowering employees to work securely and seamlessly anywhere, on any device.

Key Responsibilities
• Develop and execute a comprehensive digital workplace roadmap aligned with business and IT strategy.
• Partner with IT leadership to modernize device management, mobility, and hybrid work capabilities.
• Act as a strategic advisor to senior leadership, delivering insights, dashboards, and recommendations that influence technology investments.
• Lead, mentor, and develop a high-performing team of engineers, analysts, and support specialists.
• Conduct 1:1s, performance reviews, and career development plans, ensuring team engagement and technical excellence.
• Oversee administration, governance, and lifecycle management of collaboration platforms.
• Define and enforce KPI and SLA frameworks, tracking uptime, adoption, and support efficiency.
• Champion automation and self-service initiatives to streamline provisioning, onboarding, and reporting.
• Partner with Security, Infrastructure, and Applications teams to ensure platforms are compliant, scalable, and integrated.
• Promote digital literacy and collaboration best practices across corporate and field environments.
• Leverage data and analytics to measure and continuously improve the employee experience.
• Manage vendor relationships, budgets, and contracts, driving cost optimization and performance accountability.
• Establish documentation, governance, and configuration baselines for repeatable excellence.
• Present data-driven performance reports to leadership, demonstrating business value and ROI.

Qualifications & Experience
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred but not required.
• 7–10 years of experience in IT operations, end-user computing, or digital workplace management.
• 3+ years of people leadership experience with responsibility for hiring, coaching, and performance management.
• Deep expertise in Microsoft 365 or Google Workspace ecosystems, including identity and access management, SaaS administration, and device management (Intune, Workspace ONE, or Jamf).
• Strong understanding of ITIL or service management frameworks.
• Proven success driving technology adoption and organizational change in hybrid environments.
• Demonstrated ability to translate technical strategy into business impact.
• Excellent communication, presentation, and stakeholder management skills.
• Experience managing budgets, vendors, and KPI-driven performance metrics

Why Join
• Lead a transformational initiative shaping the digital future of a global brand.
• Gain executive visibility and strategic influence across IT and Operations.
• Build and scale a newly formed digital workplace team from the ground up.
• Opportunity for career growth toward senior management and enterprise leadership.

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws