Our client is a top consulting firm in Chicago- the organization has a close-knit team where ideas are heard and encouraged. Named one of the fastest growing tech companies they offer innovative technology solutions to mid-size companies with a customizable approach. The organization values its employees and offers highly competitive benefits and promotes wellness with a gym onsite!
They are currently looking to add a Network Support Engineer to the operations team to focus on network and telecom related support and maintenance. Heaviest focus will be put on maintaining network up-time while minimizing risk moving forward. This resource will work directly with clients onsite and remotely, escalating issues when needed.
Day to day Responsibilities:
- Work directly with vendors on telecommunication outages and troubleshooting/ support
- Manage ticket que related to network and telecom issues
- Participate in limited onsite rotation
- Participate and collaborate with leadership in team meetings and project kick-offs
- Maintain SLA’s while working with cross functional teams to repair network related issues
- Utilize remote tools daily to gain access to customer networks
Requirements:
- Background providing network support and administration in varying environments
- An ideal candidate has experience working with Cisco (security and firewalls, wireless technologies, routers, and switches, etc.)
- Must have experience with virtualization
- Knowledge of routing and switching protocols (BGP, EIGRP, OSFP, RIP)
- Networking experience with Video & VoIP
- Experience with VPN technologies and remote access tools
- Certifications highly valued
- Juniper, Meraki, F5, exposure