Remote Mac Operating System Specialist

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  Contract - $45-$65/hr

About the Company

Our client is a global retailer having been around for over 60 years and headquartered in the Northwest suburbs. Their target demographic has expanded over the years and presents a significant opportunity for advancement and change. The business has made strategic partnerships which have triggered rapid growth and new leadership has focused on making technology a top priority.

As a Mac Operating System Specialist, you will work with the North American team to help support Mac operating systems on laptops. Your primary focus will be to own all aspects of support to corporate users including troubleshooting a Mac environment and providing excellent customer experience. This is a contract position that offers a remote working environment!

Position Summary

  • Provide expert-level support and management for all MacOS-based systems across the organization, utilizing JAMF for device management and deploying systems using Parallel Imaging techniques.
  • Lead MacOS-related projects, including upgrades and migrations, while designing and implementing system configurations, troubleshooting hardware and software issues, and ensuring seamless integration with other operating platforms.
  • Provide expert-level support and management for all MacOS-based systems and password policies, ensuring compliance with the latest industry standards and security practices.
  • Develop and maintain system documentation and standards, as well as operational procedures for MacOS environments.
  • Provide training and support to IT staff and end-users, enhancing their understanding and efficient use of MacOS.

Minimum Experience

  • Bachelor’s degree in computer science, Information Technology, or related field.
  • Minimum of five years of hands-on experience in MacOS support and administration.
  • Strong knowledge of MacOS internals, file system structures, and system troubleshooting.
  • Experience with MacOS security practices, network interactions, and compatibility issues.
  • Exceptional problem-solving skills and the ability to work under pressure.
  • Expertise in managing MacOS environments using JAMF and deploying systems via Parallel Imaging.

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws.

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