Guest Experience Measurement Program Analyst

Guest Experience Measurement Program Analyst

 Remote

  Contract - $30 - $50/hr

About the Company

Our client is a prominent Global leader dedicated to delivering exceptional experiences with over 1,000 subsidiaries and affiliated brands. With a commitment to innovation and personalized service, they are seeking a Guest Experience Measurement Program Analyst to join their team immediately.

We are looking for a Guest Experience Measurement Program Analyst to join our Customer Experience team. This role is pivotal in analyzing and reporting on guest satisfaction and feedback across various touchpoints within our organization. The ideal candidate will have a strong analytical background, experience in customer experience management, and a passion for improving guest satisfaction.

This role offers a remote work schedule!

Position Summary:

• Collect, analyze, and report on guest feedback data to identify trends, areas for improvement, and successes in our guest experience.
• Design, implement, and manage guest satisfaction surveys and other feedback tools. Ensure the accuracy and relevance of questions to yield actionable insights.
• Regularly present findings and insights to internal stakeholders, including management teams and department heads, to inform business decisions and strategies.
• Assist in the development and refinement of the guest experience measurement program. Identify new metrics and methods for effective guest experience tracking.
• Provide actionable insights and recommendations based on data analysis to enhance guest satisfaction. Work closely with operational teams to implement changes.
• Keep abreast of industry trends and best practices in guest experience management. Propose innovative tools and methods to keep our measurement strategies ahead of the curve. 

Minimum Experience:

• Minimum of three years of experience in an analytical role, preferably within customer experience or hospitality management.
• Proven ability to analyze qualitative and quantitative data and translate findings into strategic insights using excel.
• Experience with statistical modeling software.
• Experience using customer experience software.
• Strong communication and presentation skills, capable of conveying complex data in clear, concise terms to a non-technical audience.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively across teams and with all levels of management.

MMD Services Inc. is an equal opportunity employer. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws.