Our client is a global retailer having been around for over 60 years and headquartered in the Northwest suburbs. Their target demographic has expanded over the years and presents a significant opportunity for advancement and change. The business has made strategic partnerships which have triggered rapid growth and new leadership has focused on making technology a top priority.
As a technical support analyst, you will work with the North American team to help support multiple platforms including desktop, laptops, and mobile devices. You will be providing tier II front-line support to end users via phone and email on various technical issues and problems relating to hardware software, and connectivity issues. Your primarily focus will be to own all aspects of IT onboarding and offboarding for users, creating documentation and training as needed.
Your Role
- You will create and disable accounts, across multiple systems, and configure laptops and desktops for new hires
- You will offboard employees as scheduled
- You will present documentation to end users on their first day and perform day one IT training
- You will build the desks for the new hires, installing monitors on desk arms and deploying equipment
- Run scripts to create and disable accounts
- Image workstations for users as needed
- Perform Windows, Mac and mobile device software installations
- Work onboarding and offboarding related service desk tickets as assigned
Requirements:
- Hands-on experience working in an end-user support role
- Supporting Microsoft Office (2016) including Word, Excel, Access, Outlook, Endpoints
- Troubleshoot Windows 7/8/10
- Active Directory support (user accounts, creating groups, group policy, Azure AD)
- Printer / peripheral device troubleshooting
- Familiar with basic networking support (TCP/IP, DNS and DHCP)
- Remote support for smart phones, laptops and tablets
- MAC experience
- Knowledge of ITIL a must (Certifications a plus!)
- Wireless troubleshooting (Wireless access points a plus!)
- Experience supporting Lotus Notes (a plus)
- AS400 knowledge (a plus)