Our client is a top consulting firm in Chicago- the organization has a close-knit team where ideas are heard and encouraged. Named one of the fastest growing tech companies they offer innovative solutions to mid-size companies with a customizable approach. The organization values its employees and offers highly competitive benefits. The Customer Success Manager will report to the Director of Customer Experience.
Responsibilities
- Managing customer satisfaction and retention
- Completing periodic business reviews, as well as business and service reviews as needed
- Growing existing customer accounts
- Working with technical teams to ensure efficiency during technical implementations
- Overseeing requests from customer as it relates to technical implementations
Qualifications:
- 2+ years of customer care experience
- Experience managing personal KPI metrics
- Excellent communication skills, both verbal and written, as well as presentation skills
- Familiar with Microsoft Office products
- Experience working with internal technical teams
- Experience in the IT managed services industry strongly preferred
